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About us

Nightingale Home Care in Falkirk is a privately owned care company, providing dignified care within the Forth Valley area. Our central Falkirk office is easily accessible to all our clients and their families - so why not call in?
Please get in touch if you have any questions, feedback or would like to find out more.

Meet our Team

From our family-run office we’re committed to providing all adults with exceptionally high standards of care. Tailored to your needs, we promise to value you as an individual and offer a person-centred approach that allows you to stay in your own home.

As a Care Inspectorate registered social care company, you can trust in our committed approach - with clear accountability. Read our latest inspection report here.

Because We Care

Our management team is highly experienced in Health and Social Care provision. This means we’re equipped to deliver the very best adult social services and home care provision.

Fiona Henderson

Registered Manager/Director

  • I trained as a Nurse at Forth Valley College of Nursing and Stirling University
  • I’ve dedicated my professional life to working within health and social care
  • I’ve also worked in the NHS and the primary care sector
  • I’ve seen the growing need for social care within the Forth Valley area
  • I apply the principles of the interactive Nightingale ward to our home care - dedicated, friendly and open care.

Nicola Robinson


  • I graduated from Stirling University as a Primary School Teacher
  • I’ve worked in the education sector for 30 years
  • I brought many transferable skills to my husband’s business
  • I’ve grown my skills in a business setting
  • I manage our comprehensive home care - alongside my sister Fiona Henderson
  • We’re firm believers that receiving care in your home is the most beneficial option.

Lydia O’Farrell

Senior Lead

  • I entered the care sector after having my children
  • I’ve spent 14 years working with adults and children with learning disabilities
  • I gained my diploma whilst helping them to meet their care needs
  • I’ve worked in residential elderly care for over a decade
  • I’m excited to help more adults stay in their own homes with Nightingale Home Care.

Louise Gibson

Senior Care Coordinator

  • I was only 14 years old when I completed a care experience course and that inspired me to consider care as my career

  • I studied a Health and Social Care course

  • I started my first actual care job as a Support Worker

  • I progressed up the care ladder to a Senior Health Care Worker

  • I moved to community care, working from Care assistant to Field Care Supervisor.

Veronica Faulds

Care Team Leader

  • I got into working in the care sector to have a balance in my life, this suited to also allow me to meet the requirements of my children.

  • I started working as a Support Worker, progressed to Senior Carer and am now Care Team Leader.

  • I attended Forth Valley College where I gained my SVQ 3 SCQF Level 7. I thoroughly enjoyed this.

  • I have always worked with Home Care/Care In The Community.

  • I have gained a lot of experience with delivering hands on care and believe everyone deserves to receive only the best standard of care.

How We Work

Recruitment and Training

You can be confident that we only employ the right people for our home care roles, via a comprehensive recruitment procedure.

  • All of our Home Care Assistants (HCAs) undergo thorough recruitment compliance checks. These measures include vigorous reference screening checks whilst they must hold an up-to-date PVG, SVQ2 in Health & Social Care (or are working towards this) and will be registered with the SSSC.
  • Nightingale support learning and development, by funding and working in partnership with local colleges to achieve SVQ2 and 3. Some of our current staff have started these and others have start dates.
  • Once recruited, our staff then receive a mandatory induction and ongoing training programme - often working alongside an experienced staff member who’ll shadow them in the community. This ensures our HCAs are competent and confident delivering your care.
  • Nightingale Home Care also completes in-depth staff supervision in the field. We’ve put in place observation and monitoring systems so we can respond to any training and skill development needs.

How Do We Make Sure Your Home Care Assistant (HCA) is Right for You?

We want you to feel truly comfortable with your Home Care Assistant. It’s important to us, so we will:

  • Use a comprehensive, competency-based interview process to ensure every applicant matches the job profile
  • Ensure our HCAs have a minimum SVQ Level 2 Health and Social Care qualification - or are working towards this
  • Select HCAs who match our high standards and have a sincere, caring, compassionate and respectful manner
  • Complete robust reference procedures
  • Ensure we meet Protecting Vulnerable Groups (PVG) compliance
  • Make sure all employees are registered with the Scottish Social Services Council (SSSC) within six months of employment
  • Provide comprehensive induction training to ensure they can provide care safely
  • Regularly supervise and provide ongoing training for our HCAs
  • Plan a care package with you, your family and your HCA - focusing on positive outcomes
  • Match the HCA to meet your individual requirements.

Planning and Delivering Care

At Nightingale Home Care, we use a secure online system called openPass. This system allows our HCAs to log on to a secure app on their phones. From there, HCAs can access their rotas, care plans, policies and procedures. Client notes can also be updated during or after each visit.

Our HCAs can record:

  • The time they arrive and leave your home
  • If you’ve had something to eat and drink
  • If you’ve taken any medication
  • How you’re feeling that day
  • Key information to ensure you’re receiving the care and support needed - as detailed on your care plan.

Having this information on the openPass system allows us to provide the right care, at the right time, for you as an individual. HCAs can better care for you by flagging any concerns via this app to the office team, so we can then support and give appropriate advice.

Your loved ones can also be given access to this system, so they can keep in touch with how you’re doing. This proves great reassurance for your family members when they can’t be there.

Working In Partnership With

  • Care Inspectorate
  • Disclosure Scotland
  • Living Wage Employer
  • Scottish Care
  • Scottish Social Services Council
  • CareTutor
  • Falkirk Health and Social Care Partnership